Privacy Policy
How Matrix Mechanical Contractor handles information submitted through our website, service requests, customer tools, financing connections, and careers.
Matrix Mechanical Contractor ("Matrix," "we," "us," or "our") respects the privacy of customers, prospective customers, applicants, employees, and website visitors. This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you.
Information We May Collect
Depending on how you interact with Matrix, we may collect information such as your name, phone number, email address, service address, company name, service request details, equipment or job information, estimates, invoices, payment status, service history, and other information you choose to provide.
If you apply for employment, we may also collect information related to your work history, experience, licenses, certifications, resume, and other application materials you submit.
Customer Relations and Matrix Systems
Matrix Customer Relations and other Matrix Systems features may organize customer account information in one place, including service requests, upcoming service, active jobs, estimates, invoices, payments, and service history. Access to secure customer or employee areas may require account credentials.
How We Use Information
We may use information to respond to service requests, schedule work, prepare estimates, provide customer support, communicate about jobs, maintain service records, process or track payments, improve our services, manage customer accounts, respond to career applications, protect our systems, and meet legal or business obligations.
Payments and Financing
Payments or financing applications may be handled by third-party payment processors, lenders, or financing providers. Those providers may collect financial or identity information directly from you under their own privacy policies and terms. Matrix does not need to receive or store all information that a lender or payment processor may request.
Service Providers
We may use trusted service providers to support website hosting, communications, customer relationship tools, payments, financing, analytics, security, scheduling, or other business operations. We may share information with those providers when reasonably necessary for them to perform services for Matrix.
Website Data and Cookies
Our website or service providers may collect basic technical information such as browser type, device information, pages visited, referral source, IP address, and similar usage data. Cookies or similar technologies may also be used for website functionality, security, analytics, or user preferences when those features are enabled.
When We May Disclose Information
We may disclose information when reasonably necessary to provide requested services, work with authorized service providers, protect Matrix or our customers, investigate misuse or security issues, comply with legal obligations, or respond to lawful requests from authorities.
Matrix does not sell customer contact information as a normal part of our business.
Data Security
We use reasonable administrative, technical, and operational measures intended to protect information. No website, network, or storage system can be guaranteed to be completely secure, so customers should also protect passwords and account credentials.
Data Retention
We may retain information for as long as reasonably necessary to provide service, maintain customer and job records, meet warranty or accounting needs, manage employment records, resolve disputes, enforce agreements, and comply with applicable requirements.
Your Choices
You may contact Matrix to ask questions about personal information you have submitted, request an update to inaccurate contact information, or ask about communications you receive from us. Some records may need to be retained for legitimate business, accounting, legal, warranty, or service-history purposes.
Third-Party Websites and Services
Our website may link to third-party services, including financing, payments, maps, communications, or other platforms. Matrix is not responsible for the privacy practices of websites or services we do not control. Review the privacy terms of those providers before submitting sensitive information.
Children's Privacy
Matrix's website and services are intended for customers, property owners, businesses, applicants, and other adults. We do not knowingly design our website to collect personal information from children.
Changes to This Policy
We may update this Privacy Policy as Matrix Systems, customer tools, financing, payment features, or other business services change. The effective date at the top of this page will reflect the current version.
Contact Matrix
For privacy questions, contact Matrix Mechanical Contractor at matrixllc2@gmail.com or call 901-509-5052.